Escape for Adults

privacy policy

This Privacy Policy statement covers all services provided by Lifehouse

Scope and Meaning

This Privacy Policy details the approach that Lifehouse takes to the use of personal information from, and in relation to, our guests.

At Lifehouse, we use the information collected on-line and in writing to develop and enhance the services we offer to you and to help us shape Lifehouse to meet the needs of our guests. We take privacy issues very seriously and are open about the way data is collected and used. This policy outlines the principles that we follow.

When you register for updates provided by Lifehouse, we will require your name, address, telephone number and e-mail address. This may be used to send you information about any Lifehouse promotions. You may elect not to receive such promotions.

Lifehouse does not sell, trade, lease or rent your personal information to others. The primary use that we make of personal information is to produce data about our guests, sales, traffic and related information but these statistics do not include any personally identifying information. Our Quality Control staff may contact you as part of our continuous quality development programme. Such calls will be made only to help us learn about your experience of our services and to elicit your suggestions for improvement. You will be under no obligation to answer any such questions. The information you provide us, together with the data collected, is then used to ensure we are providing the best possible service and value to all of our guests.

We may ask our market research partners to contact you by telephone as part of a survey of our services. You will be able to choose at the time whether or not you want to take part in any such survey.

If you use our Lifehouse booking or shopping service, we will pass information necessary to complete your order to our payment partners. Such information will typically include name, address and credit card billing details.

Lifehouse uses up to date industry procedures to keep personal data as safe and secure as possible and to protect such data against loss, unauthorised disclosure or access.

Lifehouse reserves the right to change this Privacy Policy and continued use of our services signifies your agreement to any changes. In the event of any material changes, this web page will be updated.

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Fred. Olsen Cruises
Registered company name and address:
Thorpe Hall Leisure Limited, c/o Gilson Gray, 29 Rutland Square, Edinburgh EH1 2BW.
Registered in Scotland No: SC412326.