Frequently Asked Questions
Please also read through our Membership T&Cs
What membership types do you have available and what is the cost?
We have everyone covered with our selection of memberships from the early riser user to the travelling business person. We offer a range of memberships including Vital Living, Active Living, Complete Living and Corporate Living Membership. In addition we offer a 31 Day Membership, please see “Membership Choices Table” which explains what each membership category includes and the various costs.
Do you have an off peak/peak membership option?
All of our memberships give you unlimited access to the facilities at any time of day so we do not have peak times. Our Gym is open Monday to Friday 06.30 - 22.00, Saturday & Sunday 06.30 - 21.00. The Spa Facilities are open Monday to Sunday 06.30 - 22.00. Spa Reception and the Relax Room are open Monday to Sunday 08.00 - 21.00.
I am not sure what type of membership to start with as I haven’t exercised for some time, do you offer a trial?
Yes, we offer a 4 hour free taster session (Monday – Friday) – simply contact the Membership Manager and make an appointment. Once you have had a taster session you can then try the 31 Day Membership which includes use of the Spa facilities, Classes and the Gym and we also give you a free fitness assessment and gym induction. All you have to do is decide when you wish to start your membership.
I would like to join with my partner do you offer a discount?
Yes, providing you live at the same address we offer 10% discount to couples on their subscriptions. Discounts are not applicable to Joining Fees or the 31 Day Membership.
How old do I have to be to use the facilities?
Members and guests need to be at least 16 years of age.
What do I need to bring with me for my first visit?
We recommend that you bring a costume and any fitness wear that you require. We provide you with complimentary use of bathrobes, towels and slippers on each visit.
Will I need money in the Spa?
Your membership card is your locker key and doesn’t hold any credit, however it will provide you with a 15% discount if you show your valid membership card when buying a treatment or purchasing food and drink in the Restaurant or Spa Café. We ask that you pay for treatments when checking in prior to your appointment.
Do you sell poolside shoes and swimwear?
We sell swimwear at the Spa Shop. We strongly recommend that you wear poolside footwear which can be purchased at the Spa shop although we do provide both disposable slippers in the Member’s lockers.
Is there anywhere where I can leave my personal belongings?
We offer a free locker service at the Lifehouse enabling you to stow away your personal belongings whilst you are visiting – lockers are emptied by our Night Porters daily and are not available for overnight storage.
Is there WIFI for my iPad/iPhone/Blackberry whilst visiting the Lifehouse?
There are designated areas throughout the Lifehouse where you can receive free wireless internet connection. We ask that when membership and guests are in the Spa area and Relaxation Room that they turn their electronic devices onto “silent” or “vibrate”.
Are there any additional costs to my membership fees?
Use of the facilities and classes are all included within your membership. Additional costs will be occurred for services such as personal training sessions or treatments or to freeze your membership.
What privileges do members receive when booking a treatment or visiting the Spa Café, Restaurant & Bar?
Members receive 15% discount on treatments food and beverage – they simply show their valid membership card in order to redeem their discount. Member’s guests do not automatically receive this discount. However Members’ guests can apply for a Local Loyalty Card which will give them 10% discount on treatments, food and beverages. To apply for a Local Loyalty Card please click here to open the Loyalty Card Application Form and then email it to firstname.lastname@example.org
I would like to use the gym with my membership but I haven’t exercised for sometime – will someone show me what to do?
If you have chosen the Active Living Membership which includes use of the gym, you will undergo a gym induction and fitness assessment. This will allow one of our Fitness Team to construct a gym programme tailor-made to meet your goals and needs. It can be reviewed regularly to make sure that you are progressing the way you want.
If I choose the membership category which does not include use of the gym (Vital Living Membership) and I decide to use the gym at a later date how do I go about changing my membership category?
We understand that members needs change from time to time and if you decide to upgrade or downgrade your membership you simply contact the Membership Manager and she will arrange this for you and work it out on a pro rata rate for you. An upgrade fee may apply.
What if I go on holiday or I am unable to visit Lifehouse – am I able to freeze my membership?
We provide flexibility on your membership and offer you a membership freeze. Requests should be made in writing for the attention of the Membership Manager. A member can freeze their membership for a minimum of one month at a cost of £25 per month. You can freeze your membership for up to 3 months in a 12 month period. We do require freeze periods to be either 1, 2 or 3 full months. After your freeze has finished its simple, your membership will just continue as before for you to enjoy. Just make sure you tell us in good time before you want the freeze to start.
What if my personal circumstances change and I am no longer able to visit the Lifehouse and I need to cancel my membership?
We don’t believe in tying members into lengthy contracts and we make the membership as flexible as possible. All members pay an initial one off joining fee when they commence their membership, this allows members to freeze or cancel their membership at any time providing they give a month’s notice in writing. Our full terms and conditions can be found here but we encourage our members to discuss their cancellation with the Membership Manager first and to chat about the best financial option.
Do members have to book classes in advance?
We recommend that classes are booked up to one week in advance to save any disappointment. This can be done via the Spa Reception, by telephone or by email. Contact details are on the Exercise & Activity Schedule which can be downloaded here
What do I need to bring with me when I join?
You will need some proof of your banking details (bank statement or payslip) and a utility bill.
When does the monthly direct debit come out of my account?
The direct debits take place on the 1st day of each month. If you join in the middle of the month your first monthly subscription is calculated on a pro-rated basis so you only pay for the days that your membership is valid for.
Am I able to bring guests to the Lifehouse?
Upon joining, members are allocated an amount of electronic guest passes. Your guest needs to be accompanied by you and you complete the Member’s Guest Registration Form at the Porter’s Desk where you “Sign In” upon arrival. The Membership Manager will inform you when you have used your guest passes and additional guest passes can be purchased for a small fee.
Do I pay extra for classes?
No, all classes are included in your membership fee. You can attend as many classes as you wish as they are all included in your membership.
Can my guest attend classes?
Yes, the same booking procedure applies as for members. However, your guest will pay £5 per class. This is payable upon booking and is non-refundable in the event of non-attendance.
Is there any discount for members who wish to stay the night at the Lifehouse?
We offer our members 15% of the best available rate – please contact the Reservation Team for further details.
What type of personal training is on offer and how can I organise a trainer?
We have a wide range of personal training sessions available, please enquire in the Gym Office or at the Spa Reception. PT sessions and Postural alignment are available on a one-to-one.
Can I book treatments on the day?
We recommend booking treatments at least two weeks in advance. Any treatments cancelled within 12 hours of a non-attended treatment will be charged at 50% of the cost of the booked treatment. Members receive 15% discount on their treatments this is not applicable to their guests, however local guests (who live within a CO postcode) can apply for a Loyalty Card and receive 10% discount on treatments and when visiting the Restaurant and Bar. Please note Loyalty Cards can take up to 2 weeks to be issued.
I have vouchers included in my membership, how do I redeem them?
Please present your voucher to the Spa Reception when booking your treatment or purchasing a product and we will deduct it from your bill.
I recently brought in a friend as a guest who would like to join the Lifehouse, are there any incentives for members who introduce their friends who subsequently join the Lifehouse?
Yes of course, we have a membership referral scheme whereby we reward any existing member who makes an introduction as long as the new member has been a member for at least 6 months. Please ask the Membership Manager what the current Membership Referral Scheme is.