In view of the current situation and in order to best protect our staff and guests we have taken the decision to close the hotel from 23rd December until the middle of January. We will review this decision early in the New Year based on the latest Government updates. We look forward to seeing you soon and thank you all for your support during this difficult year.
If you have a booking during this time, the reservations team will be in contact with you to rearrange your visit. While we are closed if you wish to contact us, please email firstname.lastname@example.org
If you are from a tier 3 or 4 area, please consult the Government website for rules on travel.
Proof of address is required on arrival for each person. If you are unable to provide this we will decline entry.
The welfare and safety of our staff and guests is paramount to us. Our team have been busy completing a COVID Risk Assessment and working on making the resort COVID Secure. You can read more about staying Covid secure here.
Our heat rooms (sauna, steam room and salt inhalation room) are open. If you would like to use these facilities, in line with Government guidelines please book with Spa Reception on arrival.
We are currently offering a reduced treatment menu. For a list of our available spa treatments, please click here.
To comply with the law, it will be mandatory for guests to wear face coverings in all indoor public areas of the resort, with the exception of the bar and restuarant when seated, eating or drinking.
Alcohol will only be served with a substantial meal.
We can only accept parties of up to 6 people from the same household or support bubble.
These are just some of the many additional measures we have put in place.
- Under the guidance of our Hygiene Manager, we have a newly created hygiene team to focus on sanitising the frequency touched areas of resort every hour
- Guest temperature checks on arrival
- Team member temperature checks
- Social distancing measures and floor markers in place
- Auto-dispense hand sanitiser stations installed in public areas
- Minimising contact and increasing protection at reception with Perspex screens
- New enhanced cleaning procedure for bedrooms
- Table service in the bar
- New outdoor dining area and additional outdoor seating areas
- Team members provided with face coverings and any additional PPE that is required
- Reduced overall capacity to accommodate social distancing
- Reduced numbers in the spa and leisure facilities based on recommended capacity guidelines
- Spa therapists will be wearing face shields for all treatments
- Increased treatment turnaround time to allow for full clean down of treatment room between treatment
- Restaurant and Bar last orders 10pm, vacated by 11pm
We are also delighted to have been accredited with the Visit Britain “We’re Good To Go” Industry Standard mark. This means that our business has followed government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.
This is what some of our recent guests have said about our Covid Policies.
We throughly enjoyed our overnight stay and would say that the Hotel is following Covid restrictions very well, we felt taken care of and extremely safe throughout. Well Done Lifehouse! – Mrs H
In these difficult times I don’t think you could have done any better, we had an excellent stay at lifehouse – Mrs C
I’d just like to say I was very impressed with the COVID regulations - it felt very safe around the resort – Miss T
1st visit and will definitely be coming back again. Covid safety was spot on very clean. Staff and accommodation and whole experience was stress free and so relaxing – SE
The facilities were very good and the adjustment for the covid restrictions were very good and made us feel safe - Alexander
Such a wonderful stay. The hotel has adopted all the government guidance and you just feel completely safe staying in the hotel. I’m a care worker so it gave me added comfort knowing I made the right decision to relax in the hotel. All the staff were professional and very attentive. Credit to the management. - Averil