The health and welfare of our guests, staff and suppliers – as well as that of their friends and family – is of the utmost importance to us as hotel owners. While our team has taken special measures to minimise the risk of COVID-19 spreading to the hotel, continuing to trade in the current circumstances would be socially irresponsible but also against the current instructions from the Government.
If you are due to visit us during the remainder of March or in April, we unfortunately have no option but to reschedule your break.
What are your options?
Rebook for a future date
We would very much like you to reschedule your visit so that we can welcome you back to Lifehouse when the situation changes. We will be more than happy to move your current booking, with no amendment charge, to any available date until 23rd December 2020. This is on a like-for-like basis (i.e. supplements would apply to upgrade from a midweek booking to a weekend or if the new date is during peak times).
Choose a full refund
Whilst we would be delighted to welcome you back to Lifehouse, we understand that moving holiday dates may not be possible for everyone. In this instance, we are willing to offer you a full refund with no administration fee. Please note, if you then choose to rebook for a future date, we cannot guarantee that the price will be the same as you had previously paid.
What you need to do
For us to process this as quickly and efficiently as possible, we ask that you make us aware of which option you would prefer by emailing our reservations team on firstname.lastname@example.org. One of the team will then be in touch with you to confirm your choice and to either rearrange your booking or process your refund. As this will be an incredibly busy time for our team, we may take longer than usual to respond, however we will do all we can to ensure that we respond to each guest’s enquiry as quickly as possible. We will prioritise our contact starting with guests with an arrival date of Saturday 21st March 2020 and will continue to respond in date order for bookings for March and April. Once it is clear how long the Government intend to keep these closures in place we will contact all guests with bookings for May and June.
For guests currently staying at Lifehouse
We will remain open until after breakfast on Saturday 21st March and all guests are welcome to stay up until this time (11am). If guests feel uncomfortable continuing with their break, they are of course welcome to leave. Should you wish to leave, please talk to our reception team.
Our reservations team is currently inundated with calls and we would ask that you wait for us to contact you, rather than calling us directly. If you have any questions, please send us an email at email@example.com.
If you are booked to stay with us in the future and currently not impacted by the closure dates, please do not call our reservations team to allow us to deal with guests with imminent bookings. However, please keep a close eye on our website as this situation could change, and we will of course continue to keep you updated.
We recognise that this will be disappointing news and we would like to thank you for your patience, understanding and support in these exceptional circumstances. We very much look forward to welcoming you back to Lifehouse once this all passes.
We would also like to take this opportunity to thank all our staff and suppliers, who have worked tirelessly over the past few weeks to minimise the impact of the virus on the business, as well as our wonderful guests who have shown us an immense amount of support during this challenging time.
With our kindest regards and thoughts during this time, keep safe and stay well.
Peter Murphy & Donald Emslie