Membership Faqs

What membership types do you have available and what is the cost?

We have everyone covered with our selection of memberships from the early riser user to the travelling business person. We offer a range of memberships including Vital Living, Active Living, Complete Living, Swim & Gym and Swim Only (Mon-Fri) and Corporate Living Membership. In addition we offer a 31 Day Membership, please see “Membership Choices Table” which explains what each membership category includes and the various costs.

All of our memberships give you unlimited access to the facilities at any time of day so we do not have peak times. The only membership that is ‘off peak’ is Swim Only (Mon-Fri) for those who only wish to use the pool and spa facilities mid week.

Our Gym and Spa facilities are open 06.30 – 21.30 Sunday – Thursday & 06.30 – 22.00 Friday – Saturday. Spa Reception and the Relax Room are open Monday to Sunday 08.00 – 20.00.

We offer a 31 Day Membership which includes use of the Spa Facilities, Classes and the Gym. This membership includes a free fitness assessment and gym induction.

Members and guests need to be at least 16 years of age.

 

We recommend that you bring a costume and any fitness wear that you require. We provide you with complimentary use of bathrobes and towels on each visit. On your first visit we will provide you with a pair of Lifehouose flipflops to keep.

Your membership ID card or wrist band is your locker key and doesn’t hold any credit, however it will provide you with a 10% discount if you show your valid membership band or ID card when buying a treatment. We ask that you pay for treatments when checking in prior to your appointment.

We sell swimwear at the Spa Shop. We strongly recommend that you wear poolside footwear and provide each member with a pair of Lifehouse flip flops to keep on your first visit.

There are designated areas throughout the Lifehouse where you can receive free wireless internet connection. We ask that when membership and guests are in the Spa area and Relaxation Room that they turn their electronic devices onto “silent” or “vibrate”.

Use of the facilities and classes are all included within your membership. Additional costs will be occurred for services such as personal training sessions, treatments, to freeze your membership or to change your membership category. There is a one-off Joining Fee on sign up, this varies with each membership category.

All members receive a 10% discount on spa treatments. Your voucher book include special offers available for use in our restaurant.

If you have chosen a membership category which includes use of the gym, you will undergo a gym induction and fitness assessment. This will allow one of our Fitness Team to construct a gym programme tailor-made to meet your goals and needs. It can be reviewed regularly to make sure that you are progressing the way you want.

We understand that members needs change from time to time and if you decide to upgrade or downgrade your membership you simply contact the Membership Director and she will arrange this for you and work it out on a pro rata rate for you. A £30 administration fee will apply.

We provide flexibility on your membership and offer you a membership freeze. Requests should be made in writing for the attention of the Membership Director. A member can freeze their membership for a minimum of one month at a cost of £30 per month. You can freeze your membership for up to 3 months in a 12 month period. We do require freeze periods to be either 1, 2 or 3 full months. After your freeze has finished its simple, your membership will just continue as before for you to enjoy. Just make sure you tell us in good time before you want the freeze to start.

We don’t believe in tying members into lengthy contracts and we make the membership as flexible as possible. All members pay an initial one off joining fee when they commence their membership, this allows members to freeze or cancel their membership at any time providing they give a month’s notice in writing. Our full terms and conditions can be found here but we encourage our members to discuss their cancellation with the Membership Director first and to chat about the best financial option.

 

We recommend that classes are booked up to one week in advance to save any disappointment. This can be done via our website, at Spa Reception, by telephone or by email. you can view the fitness and relaxation timetable here

You will need some proof of your banking details (bank statement or payslip) and a utility bill.

The direct debits take place on the 1st day of each month. If you join in the middle of the month your first monthly subscription is calculated on a pro-rated basis so you only pay for the days that your membership is valid for.

Upon joining, members are given a book of vouchers which includes guest passes. Your guest needs to be accompanied by you and you complete the Member’s Guest Registration Form at Main Reception when you arrive. If you use your guest passes, additional guest passes can be purchased for a small fee.

If your membership catagory includes access to classes, no extra payment is required as they are included in your membership fee. However, if you wish to attend a Pilates class you will need to attend a Pilates induction first and pay for this via Spa Reception.

Yes of course, we have a membership referral scheme whereby we reward any existing member who makes an introduction as long as the new member has been a member for at least 6 months. Please ask the Membership Director what the current Membership Referral Scheme is.

 

Yes, however the member would need to book their guest at Spa Reception and your guest will pay £8.50 per class. This is payable upon booking and is non-refundable in the event of non-attendance.

We offer our members 10% off the best available rate – please contact the Reservation Team on 01255 860050 option 1 or email enquiries@lifehouse.co.uk for further details.

We have a wide range of personal training sessions available, please ask the Fitness Team or at Spa Reception. PT sessions and Postural alignment are available on a one-to-one.

 

We recommend booking treatments at least two weeks in advance. Any treatments cancelled within 12 hours of a non-attended treatment will be charged at 50% of the cost of the booked treatment. Members receive 10% discount on their treatments this is not applicable to their guests, however local guests (who live within a CO postcode) can apply for a Loyalty Card and receive 10% discount on treatments and when visiting the Restaurant and Bar. Please note Loyalty Cards can take up to 2 weeks to be issued.

 

Please present your voucher to the Spa Reception when booking your treatment or purchasing a product and we will deduct it from your bill.