Book with confidence

During these uncertain times, we remain committed to offering flexible booking options. Given these unique circumstances we have adjusted our booking policies to give you extra peace of mind.

New Reservations

Any new direct booking made from June 1st 2020 until further notice, including those packages with no cancellations or changes permitted in the T&Cs, can be rescheduled or cancelled with a full refund up to 2pm, 48 hours prior to the arrival date for any future dates arriving before 22nd December 2022. This will be on a like for like basis (supplements apply for peak dates).

Third Party Reservations

For guests who have booked through a third party travel agent, or have a voucher issued by a 3rd party, please contact your agent for more information on their individual booking & cancellation policies.

If you feel unwell on the day, especially if you have covid symptoms or have been instructed to self-isolate, please do not come to the resort.  Contact the team on 01255 860050.


If you would like to reschedule your booking, please phone 01255 860050 option 1 or email