Lifehouse FAQs

Some frequently asked questions about booking, payment, accommodation, the spa, dining and more

If you have a question that isn’t answered here, please call 01255 860050 option 1 or email

  • Can I upgrade my treatment?

    Of course! We want you to enjoy your visit, relax and have the opportunity to enjoy the treatment of your choice subject to availability. 25 and 50 minute inclusive treatments may be exchanged for  credit to use against a more expensive treatment – you just pay the difference on booking.

    View our full range of treatments.

  • How can I add on additional treatments?

    A selection of treatments are available to purchase when booking online. Alternatively, you may request a treatment via our e-concierge once your booking is confirmed, speak with one of the team on 01255 860050 option 1 or email to check availability.

    Full payment is required to guarantee your treatment. A 24-hour cancellation policy applies. Treatments cancelled within this time will not be refunded.

    We highly recommend pre booking treatments prior to arrival to avoid disappointment.

  • What time is check in/out?

    Unless otherwise specified on your confirmation, check in and check out times are as follows:

      Check in


    Spa Facilities
    Spa Days

     Package Dependent.

    Spa Treatments are scheduled from 10am, if you are arriving after this time please let us know as soon as possible      

          Package Dependent                  Package Dependent
    Packages with inclusive treatment

    Room check in 2pm

    If you are planning to arrive after your check in time or before your check out time please let us know so we are able to schedule treatments accordingly      


    All our overnight guests can arrive onsite from 10am, and stay until 6pm on your day of departure.

    Bed & Breakfast /
    Dinner, Bed & Breakfast
    3pm  11am

    All our overnight guests can arrive onsite from 10am, and stay until 6pm on your day of departure.


  • Why is there a supplement for single occupancy?

    Our rooms are double and twin only and therefore have been priced accordingly. Our wellness packages are based on single occupancy and are available at a preferential rate for midweek visits.

  • What facilities do you have?

    Our Thermal Spa area includes a Hydrotherapy Pool, Salt Inhalation Room, Steam Room, Sauna and Plunge Pool, as well as an 18.5m Swimming Pool. Our modern gym includes state-of-the-art cardio and strength training equipment and we offer a wide range of fitness classes (additional charge applies per class to guests unless specified, must be booked at Spa Reception) and a welcoming Relaxation Lounge with comfortable loungers and soft, cosy blankets - the perfect place to hide away after a treatment.

    Lifehouse is set within 12 acres of picturesque English Heritage Listed Gardens and we highly recommend you explore these during your stay. The grounds include various walking and running routes, please click here for more information. 

  • Is the spa & hotel disability-friendly?

    Yes, we have lifts throughout the resort, as well as a selection of disabled-access bedrooms and treatment rooms. The thermal spa, restaurant and spa shop are located on the ground floor. The Listed Gardens have limited disabled access due to some small steps in places. Our reservations team would be happy to discuss with you availability and suitability of our stay and day packages.

  • What time is the spa open?

    Spa Opening Times

    Spa Thermal Facilities

    Sunday to Thursday 6.30 – 21.30

    Friday & Saturday 6.30 - 22.00

    Spa Reception

    Monday to Sunday 8.00 – 19.30

    Spa Shop

    Monday to Sunday 10.00- 18.00

    Spa Relaxation Rooms

    Monday to Sunday 9.00 – 19.30

  • What time(s) will my treatment(s) be?

    We are unable to guarantee any times for treatments. Upon arrival, your itinerary will detail the times of your treatments. If you wish to change any of the times, please visit Spa Reception who will try their best to accommodate requests. However during busy periods this cannot be guaranteed. 

    We are unable to send out schedules prior to arrival as they could be subject to change.

  • What room types are available?

    All rooms feature a Juliet balcony with full height windows and views across the gardens, surrounding landscape or gravel garden.


    A stylish bathroom with large walk in shower and luxury toiletries, LCD TV, Telephone
    Hairdryer, Safe, Complimentary WiFi, Tea/coffee making facilities and bottled water
    A feature desk with large illuminated make-up/workstation area plus storage drawers and clothes hanging space. Minimum size 18 sq m


    Garden Rooms are located on the ground floor and have full length glazed doors with direct access to your outside patio and the historic gardens - perfect for relaxing in the fresh air. Features include:

    A stylish bathroom with walk in shower and luxury toiletries, LCD TV, Safe, Telephone
    Hairdryer, Complimentary WiFi, Tea/coffee making facilities, A feature desk with large illuminated make-up/workstation plus storage drawers and clothes hanging space. Minimum size 18 sq m


    Signature rooms are our largest room with full height windows and views out across the gardens or surrounding landscape. Features include:

    Luxury beds and an ensuite bathroom with shower and luxury toiletries. (Combination shower and bath available on request), LCD TV, DVD player (on request) and iPod docking station
    Telephone, Hairdryer, Complimentary WiFi, Upgraded hospitality tray including cereals bars and hot chocolate, illy Coffee Machine and Coffee Pods, Personal safe, Comfortable seating area and table, Feature desk with large illuminated make-up/workstation area plus storage drawers and clothes hanging space. Minimum size 26 sq m

    *Optional patio available on the Signature Garden rooms

    *Supplements apply, from £15 per room per night. Please contact our reservations team on 01255 860050 option 1 if you wish to upgrade.

  • Can I upgrade my room?

    To upgrade your room please contact our reservations team on 01255 860050 option 1 if you wish to upgrade, subject to availability.

  • What is the cancellation policy?

    If you are purchasing a promotional rate, full payment is required on booking. No cancellations, changes or refunds are permitted once booked.

    If you are booking a standard overnight or flexible package, payment is required on booking. For cancellations within 7 days of arrival date no refund will be given. Cancellations between 7 – 14 days will receive a 50% refund on the cost of the stay.

    Standard spa day packages may not be cancelled within 7 days of arrival.

    Groups of 7 or more may not cancel within 30 days of arrival

    Please ensure you have the relevant travel insurance for non-attendance and unforeseen circumstances to include for example, hospital appointments, bereavement, illness etc., as if you are unable to attend the booking will be lost with no refund.

  • What age do I need to be to visit Lifehouse?

    Lifehouse is an escape for adults, strictly over 18s only. Over 16s may visit Lifehouse only if accompanied by a parent or guardian over 18.

    If you or your guests are lucky enough to look under 25, please bring ID with proof of age and present this on arrival.

  • Can friends join us in the restaurant?

    We would love you to bring your friends to dinner. We just ask that you let us know in advance. Weekends are usually fully booked and therefore these are subject to availability. We may ask you to dine early or late, avoiding the peak time of 7.00pm – 8.30pm.

    Groups of more than 6 people are subject to authorisation from Management on Fridays and Saturdays.

  • What do I need to bring with me?

    Suitable swimwear is a must if you wish to use the Thermal Spa facilities and is obligatory in the thermal spa and pool at all times. Gym kit is recommended should you wish to work out during your visit. You may wish to bring a change of swimwear.

    Complimentary slippers and free use of a robe are provided for all overnight breaks, and day spa guests receive robes for use on the day and flip flops to take home.

    Complimentary shampoo, conditioner and body wash are available in the shower areas or in your bedroom.

    Towels are provided free of charge.

    You are welcome to wear robes for Breakfast and Lunch; however, robes are not permitted in the Restaurant or Bar after 6pm, therefore please bring suitable clothing for the evening (smart-casual dress is recommended, no sportswear permitted).

  • What facilities can I use during pregnancy?

    To protect baby, the Thermal Spa area, including the Hydrotherapy Pool, Salt Inhalation Room, Steam Room or Sauna, should not be used during any stage of pregnancy. This is because an unborn baby is unable to regulate its body temperature and any increase in your body heat may affect the flow of blood and nutrients to your baby. However, we do encourage you to enjoy a swim in the pool!

    You may enjoy selected facials, manicures and pedicures, and once you are past your 12 weeks scan you may enjoy a maternity massage treatment. Please advise of pregnancy on booking and we will be happy to advise which treatments you are able to enjoy.

    For more information, please click here.


  • Do you sell and accept vouchers

    We offer monetary or specific vouchers via our Gift Voucher Online Shop which are valid for 12 months from date of purchase.

    We do also accept pre-agreed third party vouchers as payment towards your visit subject to availability. You must inform us of the voucher and relevant codes on booking and your voucher must be presented on arrival.

  • Is our meal included from a set menu or from the a la carte menu?

    The menu is a la carte style and is seasonal and locally sourced. If your dinner is inclusive you may choose a starter, main and dessert. Some dishes, such as steaks, may carry a small supplement charge. 

    For a sample dinner menu, click here.

  • Do you offer vegetarian or gluten free options in the restaurant?

    We offer a wide range of gluten-free lunch, afternoon tea and dinner. We also offer vegetarian dishes and are happy to adapt some dishes to make them vegetarian, please just ask your waiter.

    For our sample menus, please click here.

  • Can I bring my own alcohol?

    Bringing your own alcohol is not permitted. Lifehouse offers a wide range of wines, spirits and beers which can be pre ordered for your room.

    Should you request an ice bucket, a corkage charge will apply to comply with licencing requirements.