• What membership types do you have available and what is the cost?

    We have everyone covered with our selection of memberships from the early riser user to the travelling business person. We offer a range of memberships including Vital Living, Active Living, Complete Living, Swim & Gym and Swim Only (Mon-Fri) and Corporate Living Membership. In addition we offer a 31 Day Membership, please see “Membership Choices Table” which explains what each membership category includes and the various costs.

  • Do you have an off peak/peak membership option?

    All of our memberships give you unlimited access to the facilities at any time of day so we do not have peak times.  The only membership that is 'off peak' is Swim Only (Mon-Fri) for those who only wish to use the pool and spa facilities mid week. Our Gym is open Monday to Friday 06.30 - 22.00, Saturday & Sunday 06.30 - 21.00. The Spa Facilities are open Monday to Sunday 06.30 - 22.00. Spa Reception and the Relax Room are open Monday to Sunday 08.00 - 21.00.

  • Will I need money in the Spa?

    Your membership ID card or wrist band is your locker key and doesn’t hold any credit, however it will provide you with a 15% discount if you show your valid membership band or ID card when buying a treatment or purchasing food and drink in the Restaurant or Spa Café. We ask that you pay for treatments when checking in prior to your appointment.

  • Do you sell poolside shoes and swimwear?

    We sell swimwear at the Spa Shop. We strongly recommend that you wear poolside footwear which can be purchased at the Spa shop although we do provide both disposable slippers in the Member’s lockers

  • Is there WIFI for my device whilst visiting the Lifehouse?

    There are designated areas throughout the Lifehouse where you can receive free wireless internet connection. We ask that when membership and guests are in the Spa area and Relaxation Room that they turn their electronic devices onto “silent” or “vibrate”.

  • Are there any additional costs to my membership fees?

    Use of the facilities and classes are all included within your membership. Additional costs will be occurred for services such as personal training sessions, treatments, to freeze your membership or to change your membership category. There is a one-off Joining Fee on sign up, this varies with each membership category.

  • What if I go on holiday or I am unable to visit Lifehouse – am I able to freeze my membership?

    We provide flexibility on your membership and offer you a membership freeze. Requests should be made in writing for the attention of the Membership Director. A member can freeze their membership for a minimum of one month at a cost of £30 per month. You can freeze your membership for up to 3 months in a 12 month period. We do require freeze periods to be either 1, 2 or 3 full months. After your freeze has finished its simple, your membership will just continue as before for you to enjoy. Just make sure you tell us in good time before you want the freeze to start.

  • Do members have to book classes in advance?

    We recommend that classes are booked up to one week in advance to save any disappointment. This can be done via our website, at Spa Reception, by telephone or by email. Contact details are on the Exercise & Activity Schedule which can be downloaded here

  • Am I able to bring guests to the Lifehouse?

    Upon joining, members are given a book of vouchers which includes guest passes. Your guest needs to be accompanied by you and you complete the Member’s Guest Registration Form at Main Reception when you arrive. If you use your guest passes, additional guest passes can be purchased for a small fee.

  • Do I pay extra for classes?

    If your membership categroy includes access to classes, no extra payment is required as they are included in your membership fee. However, if you wish to attend a Pilates class you will need to attend a Pilates induction first and pay for this via Spa Reception.

  • Can my guest attend classes?

    Yes, however the member would need to book their guest at Spa Reception and your guest will pay £5 per class. This is payable upon booking and is non-refundable in the event of non-attendance.

  • Can I book treatments on the day?

    We recommend booking treatments at least two weeks in advance. Any treatments cancelled within 12 hours of a non-attended treatment will be charged at 50% of the cost of the booked treatment. Members receive 15% discount on their treatments this is not applicable to their guests, however local guests (who live within a CO postcode) can apply for a Loyalty Card and receive 10% discount on treatments and when visiting the Restaurant and Bar. Please note Loyalty Cards can take up to 2 weeks to be issued.